Customer support and effective communication are vital when choosing clear aligner treatments. This article will closely compare two leading clear aligner companies, SmileDirectClub and Candid, to help you understand their levels of customer support and communication. To learn more about clear aligners read our article on Smile with Confidence: Your Ultimate Clear Aligners Guide and At-Home vs In-Office Clear Aligners: The Comprehensive Comparison
Overview of SmileDirectClub and Candid
Both SmileDirectClub and Candid are popular choices in the clear aligner market. They’ve each established a unique space by offering affordable, convenient at-home orthodontic treatments.
SmileDirectClub Overview
SmileDirectClub, founded in 2014, offers direct-to-consumer clear aligners. They’ve redefined the orthodontic industry by eliminating in-person visits and making teeth straightening more accessible and affordable. Read our detailed review on SmileDirect Club for a comprehensive guide.
Candid Overview
Candid, while similar to SmileDirectClub in providing at-home orthodontic treatment, emphasizes professional oversight. Their clear aligners are remotely monitored by orthodontists, ensuring professional involvement throughout the treatment process. Read our detailed review on CandidCo Clear Aligners: The Complete Review.
The Level of Customer Support and Communication
SmileDirectClub’s Customer Support
SmileDirectClub offers several channels for customer support, including phone, email, and live chat. They also have a comprehensive FAQ section on their website for quick answers. However, some customers have reported long wait times and delayed responses.
Candid’s Customer Support
Candid prides itself on offering top-notch customer service. In addition to phone, email, and chat support, Candid provides consistent communication with assigned orthodontists throughout the treatment process. Regular virtual check-ins ensure that any issues or concerns are addressed promptly.
Customer Communication Process
SmileDirectClub Communication Process
With SmileDirectClub, after your aligner kit is shipped, you’ll receive emails reminding you when to switch to your next set of aligners. However, the rest of the communication largely falls on the patient’s shoulders. It’s up to the patient to reach out if they encounter any problems or have any questions during the treatment.
Candid Communication Process
Candid, on the other hand, offers more proactive communication. The company schedules regular virtual check-ins with your assigned orthodontist to monitor your progress, providing an opportunity to address any concerns or questions.
Conclusion: Comparing Customer Support and Communication in SmileDirectClub and Candid
Both SmileDirectClub and Candid offer substantial customer support, but their communication styles differ. SmileDirectClub provides multiple support channels, giving patients the flexibility to handle their treatments independently. Candid, meanwhile, offers a more hands-on approach, with frequent, scheduled check-ins and constant access to professional advice.
FAQs
Both SmileDirectClub and Candid provide 24/7 customer service via multiple channels for all your queries and concerns.
SmileDirectClub offers phone, email, and live chat options for customer support. They also have an extensive FAQ section on their website.
Candid assigns an orthodontist to each patient for regular virtual check-ins, ensuring constant communication and support throughout the treatment process.
- SmileDirectClub. (n.d.). SmileDirectClub Customer Support. Retrieved June 14, 2023, from https://smiledirectclub.com/faq/
- Candid. (n.d.). Candid Customer Support. Retrieved June 14, 2023, from https://www.candidco.com/faqs
